Member Advocacy Is Important To Us. Because You’re Important To Us.
At MECU, we talk a lot about putting you first. That’s because we’ve never forgotten that we’re here to serve our members — people like you who actually own this credit union.
We call our approach “advocating” for our members. To put it another way, we base our philosophies, decisions and business practices on the things that best serve the interests of MECU members.
So what does advocacy really mean for you and all MECU members?
It means simplifying your life.
Unlike other financial institutions, we don’t entangle you in red tape. We empower our staff to make decisions whenever possible. Also, we offer a wealth of simple-to-use electronic services that let you manage your finances 24/7 on your schedule, not ours.
It means saving you more money.
Even if you’ve only been a member for a short while, you’ve probably already realized our fees are considerably less than at banks. We keep our loan rates low too. And we even look for ways to help you avoid fees (click here for more information).
It means being on your side.
We understand things aren’t always black and white. Which is why on occasion, we’ve made an exception to our policy, reversed a fee, or taken an out-of-the-ordinary action regarding something that concerned a member. Our Member Insight Team is a group of MECU employees who review and respond to member comments and concerns in order to resolve important issues that sometimes arise.
It means giving you as much good information as possible.
We proudly publish our fees on our website. You’ll also find a helpful tool on the site that allows you to compare MECU’s loan and savings rates against those of competitors. Using fine print? That’s not so fine with us. Because ultimately we want you to make the financial decision that best serves your financial interest, not ours.
It means being honest and responsible.
From our CEO right down to the teller who smiles at you when you come in, we are committed to doing the right thing for members. We train our staff to be caring, empathetic and trustworthy. If a staff member misquotes a rate, we honor it. We don’t try to wriggle out of our obligations based on technicalities. Try comparing our “you-oriented” approach with experiences you may have had at banks.
So after saying all that, how are we doing?
In a recent survey, when members were asked whether they agree or disagree with the statement “MECU does what is best for me and not just its bottom line,” 83% said they “highly agree.”
We’re pleased with those results, but we nonetheless believe we can always do more. So as always, count on us to make our best even better in 2012 and beyond.
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